SolyMail

SolyMail is an email company based in Miraflores, Lima, that sells two things: an email marketing service for sending mass campaigns to a business's own contacts, and corporate email accounts on the customer's own domain. Its homepage opens with the line "Cada correo que envía o recibe es una oportunidad de negocio única" (every email you send or receive is a unique business opportunity) and calls SolyMail "el primer servicio especializado en correo electrónico en Perú" (the first service in Peru specialized in email). The stated mission is to keep a customer's communication always available by email and to make sure its mail always reaches its destination. The copyright line on the site runs from 2013, and everything on it is written in Spanish for Peruvian businesses, with prices in soles.

The email marketing service

The email marketing product is described in one sentence on the homepage: "Envíe correos masivos personalizados a sus contactos, asegure la llegada a bandeja de entrada y obtenga estadísticas en tiempo real" (send personalized mass emails to your contacts, make sure they land in the inbox, and get real-time statistics). Every plan on the pricing page includes unlimited campaigns and online access to the sending platform, and the prepaid packages add unlimited contacts. Beyond that sentence and the plan list, the site says little about the tool itself; it does not describe the campaign editor, templates or automation, so a demo or a call is the way to see it.

The pricing page speaks to businesses that already own a contact list, urging them to "Mejore la relación con sus clientes y aumente sus ventas" (improve your relationship with your customers and increase your sales) and to start email marketing "con los expertos" (with the experts). Its summary of the offer is short: monthly plans or per-send rates, so the customer picks the better option for mass mailing and pays only for what it sends. The site's solutions menu names two sectors it builds offers for, real estate agencies and debt collection managers.

Two ways to pay

SolyMail prices email marketing in two independent ways, and the pricing page explains both in a table.

Email credits: pay only for what you send. "Créditos emails: Pague solo por los correos que envía." You buy a package of sends and use it as you see fit, all at once or over whatever period you decide. Contacts are not counted: you can upload as many as you want, and the package only limits how many emails go out.

• 50,000 sends for S/.699, a one-time payment ("pago único")
• 100,000 sends for S/.1289, a one-time payment
• Larger volumes on request: the custom card reads "Contáctenos para enviar una gran cantidad" (contact us to send a large quantity)

Pay by contacts: unlimited sends. "Pago por contactos: Envíe emails ilimitados." You pay a recurring monthly amount based on the size of your list and can send as many emails as you like to it. According to the table, each payment gives 30 days of access to send without limit to the contacts in the plan.

• 500 contacts for S/.189 a month
• 1000 contacts for S/.239 a month
• Larger lists on request, through a custom quote

The page sums it up in its own FAQ answer on what an email marketing campaign costs: the cost depends either on the number of emails sent, S/.699 for 50,000 or S/.1289 for 100,000, or on the number of contacts, S/.189 for 500 and S/.239 for 1000 with unlimited sends. Every price card carries a "Solicitar cotización" (request a quote) button, so buying runs through the sales team rather than a self-service checkout.

What SolyMail promises

The homepage lists six reasons to choose SolyMail as an email provider, and they explain how the company sees itself.

• Entregabilidad garantizada (guaranteed deliverability): "Los correos que envíe a través de SolyMail siempre llegarán a su destino, sin retrasos, ni demoras" (the emails you send through SolyMail will always reach their destination, without delays).
• Alta disponibilidad del servicio (high service availability): "Nuestra experiencia con el correo nos permite prever incidentes y problemas relacionados al correo" (our experience with email lets us anticipate incidents and email problems).
• Seguridad y respaldos (security and backups): "Su información se protege y respalda constantemente" (your information is constantly protected and backed up).
• Ayuda inmediata (immediate help): assistance through several channels for any incident or question.
• Expertos con el correo (email experts): staff trained in email who understand the customer's problem and resolve it in good time.
• Tutoriales y Manuales (tutorials and manuals): optional guides the customer can follow to solve incidents on their own.

The guarantee is a marketing promise rather than a published figure: the site gives no inbox placement rate or uptime percentage behind it.

Corporate email and support

The second product is business email: "Obtenga un correo personalizado con el nombre de su empresa, rápido confiable y seguro" (get a custom email address with your company's name, fast, reliable and secure), in the form usted@suempresa.com. The footer lists email with Google and email with Microsoft among its platforms, plus an advanced email offer and a help page for businesses having problems with their mail. For a small company, this means the same supplier can run its everyday mailboxes and its newsletters.

Support comes by phone, through separate live chats for sales and for support, by email to the sales team, and by booking a call or a meeting; the office in Miraflores takes visits by appointment. The legal section publishes a spam policy, a privacy policy, an acceptable use policy and terms and conditions.

Who it suits

SolyMail suits Peruvian businesses that want a local, Spanish-speaking supplier and clear prices in soles. The two pricing models fit different senders. A company that mails a small, stable list often, such as a newsletter to 500 or 1000 clients, gets unlimited sends for a fixed monthly fee. A company with a large list that mails only now and then, or in bursts, buys a package of 50,000 or 100,000 sends and uses it at its own pace, without paying for contacts that sit idle. Real estate agencies and collection firms get dedicated solution pages.

The trade-off is the buying process. Every plan runs through a quote request rather than a self-service checkout, so a new customer starts with a call to the sales team, which is also the place to see the platform in a demo before committing to a package or a monthly plan.