BizAI

BizAI is a business management platform built for small and medium businesses in South Africa, and email is one of its modules: the Marketing Engine sends newsletters, promotional campaigns, transactional messages and automated sequences straight from the platform's own Smart CRM. The rest of the suite covers an AI receptionist that answers calls, WhatsApp automation through the Meta Business API, a support desk, appointment booking, field service and a two-way sync with Sage accounting. The footer says BizAI is a product of TULSAPAX (Pty) Ltd, trading as MWCOM, with an address in Midrand, Johannesburg, and the site calls itself "Proudly South African", prices everything in Rand and describes itself as "POPIA Designed".

What a sender gets

The Marketing Engine is the self-service side of BizAI's email offer. The email marketing page lists its core pieces as a drag-and-drop email builder, full automation and CRM integration, built-in A/B testing, a complete analytics dashboard and "all marketing tools included", with sending of up to 10,000 emails a month. Templates are mobile-responsive, and the page describes the campaign types the tool is set up for:

• Newsletters: monthly updates, tips and company news.
• Promotional mail: sales, special offers and limited-time deals.
• Transactional mail: order confirmations, shipping updates and receipts.
• Behavioral mail: abandoned-cart messages and post-purchase follow-ups triggered by customer actions.
• Re-engagement: win-back campaigns for inactive customers with targeted incentives.

Automation is the part BizAI talks about most. The page lists welcome series for new subscribers, nurture campaigns, re-engagement flows for inactive customers, abandoned-cart recovery and post-purchase follow-ups and upsells. Its FAQ explains the logic behind them: a stranger leaves an address through a form on your site (a pricing guide, a checklist, a quote request or a demo booking), BizAI puts that contact straight into Smart CRM, and a welcome sequence triggered by the signup does the follow-up over the first days. The same FAQ says every enquiry that arrives through the website, WhatsApp or a missed call captured by the AI receptionist (which BizAI also calls Voice Valet) lands in the CRM and can start a follow-up sequence at any hour.

Because the email tool runs on the CRM rather than a separate list, contacts sync automatically, and segmentation works by behavior, purchases or tags. Campaign results are tracked per customer and attached to that customer's record, and reporting is unified across channels. BizAI is plain that it does not sell or rent lists: the FAQ says buying lists is spam and that under POPIA you need a lawful basis to contact someone, so lists grow through lead magnets, website forms and the CRM.

On deliverability, the page lists DKIM and SPF authentication, DMARC setup, sender score reputation monitoring and pre-send spam score tests. BizAI's own headline figures on that page are a 95%+ inbox delivery rate and 40%+ average open rates, with sample campaign results of a 42.3% open rate and an 8.7% click rate. These are the company's marketing numbers, not a guarantee written into a plan.

Managed service or do it yourself

BizAI sells the same email capability two ways. The DIY route is the Marketing Engine described above. The managed service is a done-for-you offer: BizAI develops an email strategy around your goals and audience segments, then produces 4 to 8 campaigns a month (newsletters, promotions and automated sequences), designs them, and sends a monthly analytics report on opens, clicks, conversions and ROI. The FAQ says the managed service covers strategy, list growth through lead magnets and forms, design and copywriting, automated sequences, segmentation, SPF, DKIM and DMARC setup, scheduling and reporting. Both routes work from the same Smart CRM contact data. The managed service is sold through a "Request Proposal" button rather than a price on the page.

Other channels in the same account

Email sits next to channels a South African small business uses every day. BizAI says it is an official Meta Business Partner and provides WhatsApp Business API access, with automated replies, message templates, broadcast messaging and a team inbox inside the platform. The platform's structured data lists "Email and SMS marketing" among its features, and the AI receptionist alerts the business by SMS and email when a caller asks something it cannot answer. The receptionist itself answers calls 24/7, books appointments into your calendar, transfers urgent calls, sends email confirmations automatically and speaks English and Afrikaans. An omnichannel communications product adds a unified inbox for email, Instagram and Facebook alongside the WhatsApp Cloud API, priced at R500 a month ex-VAT with 3 users and one WhatsApp number.

Integrations on the pages are BizAI's own modules plus Sage: a two-way sync with Sage 50cloud and Sage Business Cloud for customer data, invoices and payments. The Business plan includes API access. For the AI features, the homepage says the platform is powered by Claude from Anthropic.

Plans and prices

The homepage lists four plans, all priced per month in Rand, with a 30-day free trial on every plan, no credit card, no contracts and cancellation at any time:

• Starter, R599 a month: 3 users, complete CRM, one WhatsApp number connected to the CRM, click-to-call, a sales pipeline, the Voice AI Receptionist, the Marketing Engine and the Support Desk module.
• Growth, R1,850 a month: 10 users, advanced reporting and dashboards, custom fields and workflows, a free landing-page website, priority phone support, the Voice AI Receptionist and the Marketing Engine.
• Business, R3,400 a month: 20 users, all modules, the AI receptionist, WhatsApp marketing automation, field service, a free business website, 100 GB storage with API access and a dedicated account manager.
• Enterprise, R7,500 a month: 50 users, multi-company management, a free eCommerce website, free local SEO and ASO, a 99.9% uptime target, 500 GB storage and 24/7 priority support.

For email specifically, the email marketing page prices the Marketing Engine at R499 a month as an add-on on Starter or Growth and says it is included at no extra cost in the Business plan at R3,400 a month ex-VAT. It adds that there is no setup fee and that billing is month-to-month. The homepage also offers a 60-day money-back guarantee: if BizAI "doesn't pay for itself in extra revenue within 60 days, we'll refund every cent." After the trial, the FAQ says the plan continues at the tier you chose, cancellation is one click, and you can export all your data before you leave.

Data protection and support

BizAI's security section says data is encrypted in transit and at rest, with role-based access control, audit logs and daily automated backups. The FAQ adds customer consent tracking and automated data retention policies, and says customer data is handled "under a signed Data Processing Agreement". The site says the platform is POPIA designed and cloud-hosted; the homepage headline shows 100% uptime, while the Enterprise card and the security section give a 99.9% uptime target.

Support is based in Johannesburg, according to the FAQ, which says all plans get email support with a response within 24 hours, higher plans get priority support, Business and Enterprise get phone and WhatsApp support, and Enterprise gets a dedicated account manager. The main support number is 010 001 7606, and the addresses listed are sales@bizai.co.za and help@bizai.co.za. The homepage counts 83+ South African businesses using BizAI.

Who it suits

BizAI suits a South African small business that wants email to run off the same customer records as its calls, WhatsApp chats, bookings and Sage invoices, and that would rather pay one Rand amount a month than stitch several tools together. The automation examples (welcome series, abandoned enquiries, win-backs) are written for service businesses and small shops that lose leads through slow follow-up, and the managed service fits an owner who wants campaigns done for them. A sender who only needs a newsletter tool gets a lot of CRM and telephony it will not use, and the 10,000 emails a month in the Marketing Engine is sized for a small customer base rather than a large publisher list.