ManyChat
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ManyChat builds automation workflows for chat platforms, connecting Instagram, Messenger, WhatsApp, and SMS into one editor. Businesses use it to create conversational flows that guide customers through marketing funnels and broadcast campaigns, with a focus on direct messaging rather than traditional email.
The platform lets you respond to customer messages automatically and segment audiences based on behavior. ManyChat works well for brands that want to meet customers on the messaging apps they already use.